Returns & Exchanges
RETURNS & EXCHANGE
Product (s) can be exchanged from any of our official stores within the 7 days from the date of purchase. Please note that the product must be unused with the price label attached along with the purchase invoice. Items bought on sale cannot be exchanged. Due to various types of lightings and flash used while photo shoot, or maybe due to the difference in electronic digital device capturing effects and screen resolutions, the design colour shade of the product may slightly vary. The brightest shade seen is the closest colour of the product., therefore products cannot be exchanged for this reason. We will only exchange if the product(s) received has any kind of manufacturing defect.
Reach us at our customer care number, +92-333-2500003 within 7 days of your purchase
Or email us at: firstname.lastname@example.org
After getting your exchange/return query, your order will be first checked by our relevant team after assessment you will be offered an exchange (depending on the availability of the article)
*you can only exchange/return through Polkadots online and retail store.
We have no policy for refund, however in case of non-availability of the article, or if the received item is in a flawed condition, a coupon of the same amount will be issued which will be availed online only.
You may cancel your order at any time before the shipping process. After the shipment of your order, you will receive an email with a tracking number against your order.
*Polkadots reserves this right of cancelling your order for the reasons including, unavailability of stock, declined in payment or the inaccuracy of pricing.
*There will be no return and exchange on sale articles.